Apple is set to replace the batteries of MacBook Pro devices that do not charge beyond 1%. The company’s free battery replacement battery affects just a few of its customers, according to Apple. However, the company failed to cite the reason for this charging problem.
Apple said that once a user is eligible for a free battery replacement, they will receive a “Service Recommended” notification when they look up the health of their PC’s battery. If a “Normal” notification pops up, this means that the battery of the PC works just fine, and such a customer is not eligible for this program.
Users can check the battery health status of the PC by going to the Apple menu, click on System Preferences, and then Battery. On the early versions, such as MacOS Catalina, they can click on the battery icon located on the menu bar.
Apple is asking every user concerned to contact its support service to initiate the replacement process. However, just before getting started on the battery replacement service, users’ batteries would be evaluated by service agents to make sure that they are certified for the service, the Verge reports.
Only on Tuesday, the company issued the new MacOS Big Sur 11.2.1 update to help solve charging problems on some of its 2016 and 2017 MacBook Pros. The company requested users to utilize this update to fix existing bugs. There is a MacOS Catalina 10.15.7 supplemental updates that users can make use of. If these patches do not fix the problem, users can promptly contact customer support or take their PC to a service center.
The following MacBook Pro models could be among those affected by the battery problem. They include the MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports); MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports); MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports); MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports); MacBook Pro (15-inch, 2016); and MacBook Pro (15-inch, 2017).
Apple has launched battery replacement programs in the past. The earliest being in 2018, when the company commenced a program to replace the batteries of its 13-inch MacBook Pros produced between 2016 and 2017. The batteries of these PCs swelled when malfunctioning, creating the risk of a possible explosion. The company also launched a keyboard replacement program for the same model when it was found that the keyboard keys were unresponsive.